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    Refund Policy

    Refund Policy

    Last Updated: July 30, 2026

    Thank you for shopping with Moto Glow Up, operated by Ecomivo LLC.

    We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

    Physical Products

    If you receive a damaged, defective or incorrect item, please contact our Customer Support team as soon as possible after delivery.

    To help us process your request quickly, please include:

    • your order number;

    • a description of the issue;

    • clear photographs of the product and packaging where applicable.

    After reviewing your request, we may, at our discretion:

    • replace the item;

    • send replacement parts;

    • issue a full or partial refund;

    • provide another appropriate resolution.

    Please do not return products unless instructed to do so by our Customer Support team.

    Returns

    If your purchase qualifies for a return under our return policy, products must generally:

    • be returned in their original condition where reasonably possible;

    • include all original components and accessories;

    • not show signs of misuse or intentional damage.

    Certain products may not be eligible for return due to hygiene, safety or other legal restrictions where applicable.

    Incorrect or Damaged Orders

    If your order arrives:

    • damaged;

    • defective;

    • incomplete; or

    • different from what you ordered,

    please contact us promptly.

    We will work with you to provide an appropriate solution as quickly as possible.

    Shipping Damage

    If a package appears visibly damaged upon delivery, we recommend taking photographs before opening it whenever possible.

    This helps us work with our shipping partners and process your claim more efficiently.

    Moto Glow Up VIP Membership

    Eligible purchases may include a 14-day free trial of the Moto Glow Up VIP Membership.

    Unless cancelled before the end of the trial, your membership automatically renews at USD $29.99 every 28 days.

    Membership benefits may include:

    • exclusive member-only products;

    • priority customer support;

    • free standard shipping on eligible orders;

    • exclusive discounts;

    • early access to selected product launches.

    Benefits are available immediately upon enrolment.

    Cancelling Your Membership

    You may cancel your VIP Membership at any time before your next billing date.

    Cancellation can be completed by visiting:

    https://shop.themotoglowup.com/pages/cancel-domain-com

    You may also contact Customer Support for assistance.

    Once your cancellation is processed:

    • future recurring charges will stop;

    • your membership will remain active until the end of your current paid billing period unless otherwise stated.

    Subscription Refunds

    Subscription charges already processed are generally non-refundable.

    However, we understand that exceptional situations may occur.

    Refund requests for VIP Membership charges are reviewed individually, taking into account:

    • the circumstances of the request;

    • applicable consumer protection laws;

    • whether membership benefits have already been substantially used;

    • any previous refund history;

    • evidence of billing errors or technical issues.

    Approval of one refund request does not guarantee future refund approvals.

    Nothing in this policy limits any rights you may have under applicable consumer protection laws.

    Promotional Offers

    If a purchase included promotional pricing, discounts, gifts or a complimentary VIP Membership trial, any refund or return may result in:

    • cancellation of associated promotional benefits;

    • removal of discounts;

    • adjustment of the refund amount where permitted by law.

    Chargebacks

    If you believe you were charged incorrectly, we encourage you to contact Customer Support before initiating a chargeback with your payment provider.

    Many billing concerns can be resolved quickly without involving your financial institution.

    Fraudulent or abusive chargebacks may result in:

    • cancellation of your VIP Membership;

    • restriction of future purchases;

    • additional verification requirements;

    • other actions permitted by applicable law.

    This does not affect your legal right to dispute unauthorised transactions.

    Refund Processing

    Approved refunds are issued to the original payment method whenever possible.

    Processing times depend on your payment provider and financial institution.

    Most approved refunds are processed within several business days, although some financial institutions may require additional time before funds appear in your account.

    Consumer Rights

    Nothing in this Refund Policy limits or excludes any rights or remedies available under applicable consumer protection laws.

    Where mandatory law provides additional protections, those protections shall apply.

    Contact Us

    If you have any questions about this Refund Policy or would like assistance with your order, please contact us.

    Ecomivo LLC

    Doing Business As: Moto Glow Up

    30 N Gould St, STE R

    Sheridan, WY 82801

    United States

    Email: support@themotoglowup.com

    Phone: +1 (302) 202-9755

    Our team is happy to assist you and will respond as promptly as reasonably possible.